What is the estimated delivery time for Kumari products?
Most products usually arrive within 7 working days, though delivery times may vary based on your specific area code. You can find the estimated delivery time during the checkout process.
Can I change my order delivery address after placing the order?
Yes, you can. You can modify your shipping information until your order is ready to ship. We can't make any changes after the product is shipped.
Once I place my order, how do I track?
A tentative delivery date and time will be given to you along with the order confirmation email. You can track your order by clicking "Track order" without logging in on the website and find the order status on the website.
Do you need any proof of identity when accepting the delivery?
Yes, we kindly request that the initial recipient present identification. This helps in maintaining the delivery's correctness and security. However, if the intended recipient is not present when it is delivered, they will be given a one-time passcode to validate, and they can ask someone else to pick it up after providing identification.
If I am out of town during the time of delivery of a product, will it be delivered to my family members?
In order to ensure that the products do not miss in transit, we inform the courier service to deliver the product only to the person who has initiated the receipt of the product but if the intended recipient is not present when it is delivered, they will be given a one-time passcode to validate, and they can ask someone else to pick it up after providing identification.
Can I cancel my order before delivery?
We totally get it if you've had a change of heart. We kindly request if you could provide the reason for cancellation so that we can process your request further.
Who will bear the shipping charges?
Worried about shipping costs? No need! We offer free shipping on all orders, so you won't have to worry about any extra charges.
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