Frequently Asked Questions

For this purpose, you need to call our customer care team and they will provide you with the choices. We tend to use 14 karat and 18 karat real gold to create our jewellery across all categories. We have the SGL, IGI and GIA certification to authenticate our diamonds and jewellery. Furthermore, Kumari is an all-inclusive Hallmarked jewellery Brand.

If you're interested in exploring jewellry options with different metals or gemstones that are not currently featured on Kumari's website, we recommend reaching out to our dedicated customer care team. We will be happy to assist you and provide you with available choices for customization.

We recommend our customers to refer to our size guide when making thier purchase to ensure the perfect fit.

We provide a one-year warranty for our jewelry items. If a manufacturing defect is identified, we will gladly repair it at no cost. Please be aware that in instances of customer mishandling, there may be a modest fee associated with the repair.

If there's any making issues, we'll repair it free of charge. For accidental breakage, we offer affordable repairs. If you're still dissatisfied, you can return the item within 15 days for a refund. Our 15-day Money Back Guarantee applies to all orders.

Most products usually arrive within 7 working days, though delivery times may vary based on your specific area code. You can find the estimated delivery time during the checkout process.

Yes, you can. You can modify your shipping information until your order is ready to ship. We can't make any changes after the product is shipped.

A tentative delivery date and time will be given to you along with the order confirmation email. You can track your order by clicking "Track order" without logging in on the website and find the order status on the website.

Yes, we kindly request that the initial recipient present identification. This helps in maintaining the delivery's correctness and security. However, if the intended recipient is not present when it is delivered, they will be given a one-time passcode to validate, and they can ask someone else to pick it up after providing identification.

In order to ensure that the products do not miss in transit, we inform the courier service to deliver the product only to the person who has initiated the receipt of the product but if the intended recipient is not present when it is delivered, they will be given a one-time passcode to validate, and they can ask someone else to pick it up after providing identification.

We offer multiple payment modes to make your shopping experience convenient. For orders within India, we accept payments in Indian Currency (INR) only, including CGST/SGST/UTGST and IGST as applicable. You can make payments through the RazorPay gateway using your RazorPay account or by using your credit/debit cards. It's quick and secure!

We at Kumari always make sure to consider the security and safety of our customers. We are equipped with a lot of technological protections, which are in place so that all the transaction processes are safe and the information of customers are also secured. As a part of the advanced security options, we do not accept financial information on servers. All the information that is entered by you is usually received directly through the payment gateway and then it is transmitted to your respective bank’s servers. All of this is done through the RazorPay gateway either by your RazorPay account or by using debit/credit cards.

Rest assured, there are absolutely no undisclosed expenses hiding in the shadows. We take pride in our commitment to transparency, making sure everything we offer to our valued clients is clearly laid out on our website. Your peace of mind is our top priority!

As per RBI standards, we'll accept cash on delivery for orders under Rs. 49,999. If you'd like to return your purchase, we'll request your account details in whose name the billing were done to process a refund directly to your bank account.

Not quite! You see, our prices can be a bit like the weather – they tend to sway with the market's mood swings, especially when it comes to gold and precious stones. So, while we do our best to keep things steady, you might occasionally see a shift in prices to keep up with the ever-changing market trends. But don't worry, we're always here to offer you the best value for your precious purchases!

Absolutely, if you happen to change your mind about the size you ordered, you can certainly request a replacement. Please take a moment to review our Return Policy for all the necessary details. It's important to note that this option won't apply to customised products.

Our return policy is designed with your satisfaction in mind. If you place an order online, you're eligible for a full 100% refund as long as you initiate the return within 15 days from the date of delivery. Plus, we'll cover the shipping charges for the return. We want to ensure you have a seamless experience with us!

No, unfortunately, you can't exchange your order more than once.

Your refund will find its way back to your original payment method. You'll receive your refund through the same payment method you used for your original purchase. We'll make sure it finds its way back to you seamlessly!

Once your item is returned, we'll process the refund promptly. It should reflect in your account within 7-12 business days. We offer a 100% refund on orders returned within 15 days, and we cover the shipping charges

We don't currently offer a try-at-home service, but rest assured, we are actively working on making it available in the near future!

Our offers are currently not available. But, we want the best for you. So hang in there for our supersecret offers!

Feel free to reach out to our trusty Customer Service team at 022 68820070 from Monday to Saturday, between 8:30 a.m. and 5 p.m. They're here to assist you with any questions or concerns you might have.

At Kumari, we don't offer price matching. Our prices are carefully determined based on current precious metal and gem prices. These prices do change from time to time and our prices do too.

We're excited to share that while we don't offer gift cards or certificates at the moment, we're planning to introduce them very soon. Stay tuned!

This plan indemnifies the customer against loss or damage to the insured jewellery.

Please refer to our policies to understand further (insurance page link)

We understand that your jewelry is a precious investment, and we take great pride in ensuring its safety during shipping. Rest assured, your jewelry is fully insured by us. In the unlikely event that your order is lost or stolen during shipping before it reaches you, we've got you covered.

If your order arrives damaged or incomplete, here's what to do: 1. Call us to report the issue. 2. Provide a picture of the damaged item. 3. We'll arrange a pickup for quality check. 4. Choose between a full refund or a replacement once we verify the damage.

Any physical loss or damage to the insured jewellery up to the amount insured arising from any cause is covered.The event should occur within the jurisdiction of coverage as described in the policy schedule. The event should also occur within the policy period.

Absolutely, your privacy is of utmost importance to us! We take extensive measures to keep all your personal information confidential and secure. We never share your details with other companies for marketing or mailing purposes. When it comes to payments, we partner with a trusted third party who also follows a strict privacy policy to ensure your financial information is handled with care and security. For a detailed overview of our privacy practices, we encourage you to review our privacy policy, which will provide you with all the nitty-gritty details. Your peace of mind is our priority!

If your jewelry needs some care, we've got it covered. For any manufacturing issues, we provide free repairs, and accidental breakage can be fixed at an affordable cost. If you're still not satisfied, our 15-day Money Back Guarantee applies to all orders, allowing you to return the item for a full refund.

If you ever need to adjust the size of your ring, we're here to assist you. We offer free resizing within 15 days of your delivery date, unless resizing isn't feasible. After this initial period, resizing can still be done, but the customer will have to bear the shipping cost. Should the resizing require additional metal, resulting in a higher cost, that difference will be covered by the customer. Conversely, if the resized ring costs less than the original, we'll happily refund the difference to you.
Our Bold Gold Products are made with a special technique called Electroforming and these pieces cannot be repaired if damaged.

Lifetime exchange at Kumari means that after you've purchased a beautiful piece of jewelry by us, you can return to Kumari at any time during your lifetime and swap it for another piece that's just as stunning. The catch is, your original jewelry needs to be in good condition, and you'll need to have the purchase receipt or a copy as a reference of the purchase. It's a lifelong promise of luxury and style that Kumari offers to their valued customers, ensuring you can keep upgrading and shining brighter as the years go by.

Lifetime buyback is our commitment to repurchase a product from you at any time. We determine the value based on current market prices for materials like metals in jewelry. You can opt for cash, select a new item, or receive store credit. It's a flexible way to handle your unwanted items throughout their lifespan.

No worries if you're unsure about your size! We've got you covered with our handy size guide. We highly recommend checking it out when making your purchase to ensure you get the perfect fit for your jewelry. It's like having a personal tailor for your bling!

Absolutely! If you need a ring size that isn't listed on our site, don't worry. Just ring us up, and our helpful team will be thrilled to assist you further. We're here to make sure your perfect fit is just a call away!

Certainly, but we don't advise it. We don't accept returns on items that have been altered by someone else. Having someone else work on a piece nullifies the 15-day money-back guarantee and lifetime exchange policy because these kinds of changes, if done incorrectly, can damage the jewels or the strength of the setting. Instead, you can return or exchange your purchase or have it fixed by us.

If you ever need to adjust the size of your ring, we're here to assist you. We offer free resizing within 15 days of your delivery date, unless resizing isn't feasible. After this initial period, resizing can still be done, but the customer will have to bear the shipping cost. Should the resizing require additional metal, resulting in a higher cost, that difference will be covered by the customer. Conversely, if the resized ring costs less than the original, we'll happily refund the difference to you.

We're happy to offer complimentary resizing for your ring within the first 15 days from the delivery date, unless resizing isn't feasible. If resizing is required after this initial period; shipping charges shall be borne by the customer.

We don't currently offer a try-at-home service, but rest assured, we are actively working on making it available in the near future!

We're thrilled to announce that we're currently in the process of creating our catalog. Soon, you'll have access to our latest collection, which will make you drop everything for this release!

The best karat gold depends on your personal preference; although anything would look good on you, the options we have are 18 karat gold for a balance of purity and durability, and 14 karat gold for its durability and widespread use. Don't forget to swing by our website's jewelry guide for more glittery details.

Absolutely! Placing your order over the telephone is absolutely an option. Feel free to explore our designs on our website, and reach out to our dedicated customer care team. We are here to help you find the perfect piece and will provide you with step-by-step guidance throughout the process.

At Kumari, we don't offer price matching. Our prices are carefully determined based on current precious metal and gem prices. These prices do change from time to time and our prices do too.