In case I change my mind about the size ordered, can I replace the order?
Absolutely, if you happen to change your mind about the size you ordered, you can certainly request a replacement. Please take a moment to review our Return Policy for all the necessary details. It's important to note that this option won't apply to customised products.
What is your return policy?
Our return policy is designed with your satisfaction in mind. If you place an order online, you're eligible for a full 100% refund as long as you initiate the return within 15 days from the date of delivery. Plus, we'll cover the shipping charges for the return. We want to ensure you have a seamless experience with us!
Can I exchange more than once?
No, unfortunately, you can't exchange your order more than once.
In which mode will I get my refund?
Your refund will find its way back to your original payment method. You'll receive your refund through the same payment method you used for your original purchase. We'll make sure it finds its way back to you seamlessly!
How many days will it take for my refund to reflect in my account?
Once your item is returned, we'll process the refund promptly. It should reflect in your account within 7-12 business days. We offer a 100% refund on orders returned within 15 days, and we cover the shipping charges
Will I have to pay for return postage if I want to return the product?
We offer FREE return shipping. Within the 15-day money-back guarantee, you will receive free return shipping on all resizing, exchanges, or refunds. (This applies solely to orders placed within India.)
How can I return/exchange my shipped order within 15 days?
To return/exchange your shipped order within 15 days, request a return on our website. You'll receive a confirmation callback within 8 hours and a pick-up will be arranged within 48 hours. You'll receive a 100% refund to your bank account or you can use it for your next purchase at Kumari.
I no longer have the card I used to make the purchase. How will I receive my refund?
If the card you initially used for your purchase is no longer available, don't fret. We'll process your refund to another active account you have on file, but only if the original card isn't in use anymore.
How do I pay the excess amount if the exchange order is of a higher value?
To cover the extra amount for an exchange order with a higher value, simply use the same payment method you originally used to purchase the product.
How will I get a refund for the difference in amounts?
You'll receive the refund for the difference in amounts through the same payment method you initially used to purchase the product. It's as straightforward as it gets!
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